Free shipping on orders over £50
Easy & quick returns
Quality since 1928
Shipping policy
We aim to process and dispatch all orders as quickly as possible so you can receive your items without delay.
Order Processing
Orders are typically processed within 1–2 working days (Monday–Friday, excluding bank holidays). Orders placed on weekends or bank holidays will be processed on the next working day.
Orders placed before 3pm (Monday–Friday) will be dispatched the same day. Orders placed after this time will be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Delivery Options
| Delivery Option | Carrier & Service | Estimated Delivery Time | Cost |
|---|---|---|---|
| Free Standard Delivery | Royal Mail Tracked48 | 3-5 working days | Free on orders over £50 |
| UK Standard Delivery | Royal Mail Tracked48 | 3-5 working days | £3.95 |
| UK Express Delivery | Royal Mail Tracked24 | 2-3 working days | £5.95 |
Please note that delivery times are estimates and may vary during busy periods or due to factors outside of our control.
Tracking Your Order
All of our deliveries are sent using tracked services. Once your order has been dispatched, you will receive an email containing your tracking number so you can follow your parcel’s journey.
Delivery Issues
If your order has not arrived within the expected timeframe, please check your tracking information first. If you still need assistance, contact our customer support team at orders@coles-menswear.co.uk and we will be happy to help.
Incorrect Address/Undeliverable Items
Please ensure your shipping address is correct at checkout. We cannot be responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect or incomplete address, we may contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Delayed Parcels
Once a parcel is marked as delivered by the carrier, it is considered successfully delivered. If you believe your parcel has been delivered incorrectly, please contact us and we will assist with an investigation. If your parcel appears to be lost or significantly delayed, please contact us and we will investigate the issue with the delivery carrier.
International Shipping
At present, we only offer delivery within the United Kingdom. If you are based outside the UK and are interested in placing an order, please contact us at orders@coles-menswear.co.uk and we will do our best to assist.